
This can happen if you use a proxy server, a corporate proxy server, Firewall or your Internet connection is not stable.


If you get the “TCP port cannot be used” error when you launch the desktop app, most likely that a second instance of the application is running. Open chat with any user and send – /clearWindowSize Try to use the command to solve the problem: for Windows: CTRL+SHIFT+RĢ. If your desktop application interface is blank or displayed incorrectly:ġ. Mac users can call the log files & data directory with the following combination cmd + Shift + L. Another solution - delete the directory following this path C: \ Users \ \ AppData \ Roaming \ Bitrix \ Desktop \ 3.0 \ cef_cache or C: \ Documents and settings \ \ Application Data \ Bitrix \ Desktop \ 3.0 \ cef_cache. Windows users should use Ctrl + Shift + L command (that shows log files & data directory), stop the Desktop app & delete the directory cef_cache.

To be able to check the desktop app version number & see available updates - launch the app and: for Mac: click “about Bitrix24” in the upper left corner įor Windows: right-click the application icon at the bottom right corner > click the cogwheel button > About > Check for Updates. Check app version and available updates:.
